Support – myStrom WiFi Switch Ex

The installation can be done in a few minutes and requires no building or modification of your home construction.
You first need to download the myStrom App and sign up for a free user account.
You then plug the WiFi Switch into an available wall socket and follow the instructions on the myStrom App.

Up to 100.

What can I do with the myStrom Troubleshooting Tool?

– Upgrade firmware without myStrom app
– Add myStrom devices to the WiFi
– Display devices on WiFi, including firmware information
– Connect devices in WiFi to another WiFi

1 – Connect device with/to power and look for a WiFi network with the name/SSID similar to “my-xxxxxx”. Connect to this WiFi – no password needed.
2 – Open your Browser and enter 192.168.254.1 into the address field.
3 – Select the WiFi network the device should be connected to from the drop down menu.
4 – Enter the password of the selected WLAN and click on “select”. Device reboots and connects with the specified WiFi.

With the myStrom App, the myStrom Button or directly via the on/off button on the Switch.
The myStrom App is available for Apple iOS and Android devices.

Yes. You can install the myStrom App on several devices, provided you use the same credentials. And anyone can use the myStrom WiFi Button without the App.

– Download and install the IFTTT App
– Select “my Applets”. Then press the “+”
– Look for the myStrom Service in order to be able to add your myStrom devices to your Applets
– Login with your existing myStrom account credentials

– Off: WiFi Switch is plugged off
– White: WLAN connection OK and connected to the myStrom service
– White blinking: WLAN pairing mode (WPS)
– Red: Start/Boot mode
– Red blinking: Connection in progress
– Red short blinking: Access Point mode

– Keep pressed for 2 seconds: initiates the WLAN/WPS pairing process
– Keep pressed for 10 seconds: Resets to factory settings

Connect the WiFi Switch to your mini PV system or a comparable device. In the myStrom app, tap on the WiFi Switch and activate the Solar/Power Production option under Settings. From now on, the WiFi Switch measures the feed-in of the connected panel. Attention: Your old consumption data will be lost. You can measure and track your electricity production with the detailed analysis functions of the myStrom Cockpit, which you can use via mystrom.ch > Login in any web browser.

WiFi Switches can make believe that someone is in your house when you’re away. – This is the proven best way to prevent break-ins. You just need to connect one or several lamps to your Switches then activate the “Vacation Mode”. This will switch the lamps connected to the myStrom Switches randomly on and off during the evening and the night.

Unplug your WiFi Switch from the wall socket and plug it in again. The Switch should now be discoverable.

If this does not work, please reset the WiFi Switch:
– Press the “+” button on the Switch for 10 seconds
– Wait until the LED on the Switch blinks in red
– Follow the installation instructions in the myStrom App again

Please use the contact form on the support overview page on this website. One of our specialists will contact you as soon as possible.

You should avoid the switching on and off of running desktop computers because this can damage hard drives, which can lead to loss of data.
Avoid switching off your WLAN Router/Gateway because it will switch your WLAN network off completely.
Avoid switching on and off appliances that require a constant electricity supply to function – e.g. refrigerators.

To allow the registration of a used device to a new myStrom Account, you must first remove it from your myStrom Account. Please proceed as follows:
In the myStrom App, tap on the tile of the device you want to remove then on “Settings” then on “Delete Device” at the bottom, then tap OK.
The device is no longer registered to your myStrom User Account.

This device is probably still registered with the myStrom Account of its previous owner. Please ask the previous owner to delete this device form their myStrom Account.
If for some reason this is not possible, please use the contact form here on mystrom.com. Important: in your message, please indicate the MAC address of the device. You can find the MAC address on the sticker at the back of the device. A myStrom specialist will contact you shortly.