Support – Powerline

Powerline allows you to use your existing electrical network to transport the internet signal to the room of your choice.

Plug the Adapter into the electrical wall socket, connect to your Router with an Ethernet cable, then connect the Receiver device. That’s it.

– Router/Gateway with a free Ethernet port
– Receiver device with a free Ethernet port

With myStrom Powerline you can bring the maximum Internet performance where you need it. As opposed to wireless connection technologies, walls and ceilings do not represent obstacles for Powerline.

No.

Right here on this website mystrom.com and it specialist shops.

You only pay the price of the Powerline devices. Using them is free.

Right here on this website mystrom.com, on the Powerline product page.

In the Powerline product package, on the mystrom.ch website and in the myStrom App.

Plug the Sender/Adapter into an electrical socket close to your router/gateway and connect it to your router with an Ethernet cable. Plug the Receiver/Adapter into an electrical socket in the desired room – e.g. where your TV-Box, your computer or your NAS are – and connect any of those devices to the Adapter with an Ethernet cable. The LEDs of both adapters light in solid white as soon as the connection is successfully established. That’s all.

Up to 5.

In principle, it should be possible, as far as those other adapters function according to the Powerline Homeplug AV Standard. We nevertheless recommend that you only use myStrom Powerline Adapters together, because we are not able to offer technical support for installations combining other than myStrom Powerline products.

Absolutely.

Powerline Adapters are sensitive to interference sources that are plugged into the electrical network at the same time. Those interferences are mainly caused by power supplies, chargers etc. If a Powerline Adapter is directly plugged into a wall socket and all other devices are then plugged into the Powerline Adapter socket, all interferences are minimised thanks to the built-in filter and the function is substantially better. For this reason, the Powerline Adapter covers all the sockets of a 3-way wall socket.

Disturbances can mainly occur if you are operating the following devices – microwave oven, hair dryer, clothes iron, drill. Those disturbances can go as far as momentarily interrupt the connection or – in case you are using Internet TV – freeze the image or the sound.

Plug the Adapter into the wall socket, connect to your Router and to your receiving device. That’s all.

– Off: no power
– White: Powerline Connection OK
– White, fast blinking: connection mode
– White, slow blinking: Eco/Energy saving mode
– Red blinking: no Powerline connection

– Keep pressed for 2 seconds: this puts the device in connection mode that will connect the Adapter to a new or existing Powerline network.
– Keep pressed for 10 seconds: resets to factory settings

The hassle-free functioning of Powerline strongly depends on the existing electrical network. In case the Adapters are not functioning please do the following – plug both Powerline Adapters into 2 wall sockets in the same room. If their LEDs light up in white, they are both working. This could mean that reason for the malfunction lies within your electrical network that might contain old fuses and phase jumps. In this case an electrician might be of help.

Please use the contact form on the support overview page here on this website. One of our specialists will contact you as soon as possible.

Yes.